Technical Support Information – Desktop Computers

In order to view the webcast, you must have the current version of the Adobe Flash Player installed on your computer or have a HTML5 compliant web browser with standards-based media playback support on supported versions of the Windows and Macintosh operating systems.

Check now to determine from Adobe if you have an up-to-date version of the Flash player installed on your computer.

Video webcasts require that you have a broadband Internet connection with at least 300kbps of download connectivity. If you are having difficulty with playback of a video webcast, for example playback is buffering frequently, select the "Play audio and slides" link which requires less bandwidth than the video webcasts. If you have trouble with the audio webcast, you may not have sufficient bandwidth on your Internet connection to view the webcasts. Downloadable audio-only MP3 files are available for each session.

If you are still having trouble viewing the webcasts, please carefully review the detailed System Requirements and Troubleshooting Steps webpage.

Using the Capital Reach Media Player

For each session, users may access sessions in two different versions of the media player. Some sessions also include video of the presenter.

1. Slide video – video of the speaker's slide presentation is the default stream displayed in the player. This option displays all speaker mouse movements and videos included in presentations.
2. Audio and slides – audio of the speaker's presentation is the default stream in the player. Static slide images and videos embedded in the slide presentations are synchronized to the audio stream.

Navigating the Presentation Webcast

The player offers several tools to navigate the presentation:

1. Browse Slides – use the browse slides tab on the left hand side of the player to navigate to that point in the presentation by selecting the slide thumbnail image.

Player Tools

1. "Show Info" Button – displays information about the speakers and presentations in the session.
2. "Show Take Notes" Button– send notes while watching the session to any e-mail address.
3. Playback Controls
   • Play/Pause button – select this button to play or pause the default media stream of the player.
   • Stop button – select this button to stop the default media stream of the player.
   • "Show Download Media Files" – select this button to download an audio-only file of the session.

Mobile Device Support

Presentation playback is supported on supported versions of Apple iOS devices (Apple iPad and iPhone) and Android devices with an enabled Internet connection. Users of these devices can stream sessions to their mobile device directly from the webcast navigation page. Users have the option to stream either slide presentation video or audio-only from the session. Please note that some advanced interactivity features of the desktop player may not be supported on the Apple iOS mobile devices. Users of non-streaming enabled mobile devices may use the podcast feed to download the session audio-only MP3 files to their mobile device.

Media quality is automatically adjusted based on the speed of your internet connection. If you would prefer to control the quality explicitly, please choose from the options above.